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Hilton Solves Long Travel Frustration by Introducing Confirmed Connecting Rooms

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Hilton Solves Long Travel Frustration by Introducing Confirmed Connecting Rooms

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Company launches global booking experience to enable travelers to seamlessly book and instantly confirm connecting rooms

MCLEAN, Va. – Just in time for summer travel, Hilton solves travel planning frustrations as the first major hotel company to introduce a reservation experience that allows people to easily book and instantly confirm at least two connecting rooms. This innovative technology – Confirmed connecting rooms by Hilton – Has begun rolling out globally and will be available by booking on Hilton.com or through the Hilton Honors app at participating hotels within any of the 18 world-class brands in the portfolio.

“Research shows that nearly half of travelers who book trips together consider connecting rooms to be important. As families and friends begin to meet, reconnect and travel again, we anticipate that the need will only grow stronger, ”said Chris Silcock, Hilton Executive Vice President and Chief Commercial Officer. “Confirmed Connecting Rooms by Hilton presents an innovative solution to a decades-old problem and creates renewed confidence in the booking experience at a time when a record number of people are planning their trips.”

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For large families, groups of friends, wedding goers, and other travel groups, there have always been many benefits to staying in connecting rooms, but the reservation process was not always perfect. In the past, to stay in connecting rooms, guests would indicate their request when booking and then many times follow up with calls and emails, emphasizing the importance of this in-room experience to their stay. In most cases, connecting rooms, if available, were only confirmed when the guest arrived at the hotel, during check-in, sometimes leaving the guest frustrated even before unpacking their bags.

People can now instantly reserve and confirm connecting rooms in three easy steps:

  • Step 1: select the desired number of rooms, along with the destination and dates, and choose your hotel
  • Step 2: When selecting a room, check the box to indicate that you are interested in connecting rooms
  • Step 3: Select each communicated room at the desired rates and book the stay with instant confirmation

This concept was originally designed by Hilton’s new urban lifestyle hotel brand, Motto by Hilton.

“The idea for Confirmed Connecting Rooms by Hilton came directly from our guests, who told us they wanted more flexibility in their space and travel experience,” said Tripp McLaughlin, global director, Hilton motto. “It’s exciting to see how an innovation created for one Hilton brand can help eliminate the hassle of coordinating trips for groups of friends and family across our entire family of brands.”

Most newly branded Motto by Hilton hotels offer an expanded connecting room concept where guests have the ability to reserve up to nine unique connecting room configurations with adaptable furnishings and modern design to create the accommodation and social environment ideal for group trips.

For more information or to book connecting rooms, visit Hilton.com/ConnectingRooms.

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About Hilton

Hilton (NYSE: HLT) is a leading global hospitality company with a briefcase of 18 world-class brands comprising more than 6,500 properties and more than one million rooms, in 119 countries and territories. Dedicated to fulfilling its founding vision of filling the earth with the light and warmth of hospitality, Hilton has hosted more than 3 billion guests in its more than 100-year history, earned first place on the list of World’s Best Workplaces 2020 and was named a 2020 Global Industry Leader in the Dow Jones Sustainability Indices. In 2020, Hilton CleanStay was introduced, bringing an industry-defining cleaning and sanitizing standard to hotels around the world. Through the award-winning Hilton Honors guest loyalty program, the more than 115 million members who book directly with Hilton can earn points for hotel stays and experiences that money can’t buy. With the free Hilton Honors Mobile App, guests can book their stay, select their room, check in, unlock the door with a digital key, and check out, all from their smartphone. Visit newsroom.hilton.com for more information and connect with Hilton at Facebook, Twitter, LinkedIn, Instagram other Youtube.

View the source version on businesswire.com: https://www.businesswire.com/news/home/20210616005226/en/

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Contacts:

MEDIA
CONTACT ONLY:
Colleen hart
Director of Global Business Communications
Colleen.Hart@Hilton.com

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