National Work Comp – general impressions


Yes, participation has decreased.

Yes, the exhibition hall was rather quiet.

Yes, it was really cool to see old friends and colleagues reconnect and just smile at each other live, in person and not in 2D.

Yes, it was a little difficult to connect names to faces when those faces hadn’t been seen live in too long and were mostly covered in masks … and

Yes, dealing with reading glasses, hearing aids (yes, that’s me) and masks can be quite challenging.

What’s new.

Mental health / behavioral health were important topics – and that’s really excellent / fantastic / welcome. Carrisk announced a partnership with Tower MSA and Ametros to help resolve and resolve complaints; behavioral health problems are often the main reason applicants are reluctant to settle. (Carisk is an HSA consulting client)

TO THE. Lots of artificial intelligence. Tons of artificial intelligence. AI fraud detection. AI for processing complaints. Voice Response AI. AI Chatbot. My bet is that we will see even more, as the biggest challenge most taxpayers have these days is the staff.

Catching up with peers in the payer world, everyone has noticed that the adjustment talent is:

  • getting older,
  • become more irritable (well, that’s a little unfair, but the regulator’s dissatisfaction was definitely an argument),
  • leave for better pay,
  • leave for better conditions (beware, the grass may be greener because there is more fertilizer on it …)
  • and really hard to find.

So, here comes the AI ​​to hopefully increase job satisfaction and reduce the number of low-value clerical-type activities so that appraisers can actually, you know, handle complaints.

In addition, adding behavioral health skills to the claims management process will help reduce the claims inventory, further reducing the workload for adjusters.

Enlyte is the new name of the Mitchell / Genex / Coventry company...personally I’m not a fan – I would have preferred Magic as it is much more interesting and somehow related to the MGC thing. He’s also not a fan of consolidating all customer-facing things into one central entity. In a past life, I sold collective insurance for Liberty Mutual; While I was really good at selling group health and disability, I was much less good than anyone else at selling retirement plans – which I had to do if I wanted to get the commission multiplier.

Nobody else was good either, so much so that Liberty gave up on the demand to sell pension plans.

Nina Smith has the unenviable job of trying to get Mitchell’s auditors to sell Genex stuff, the Coventry network experts to sell Genex stuff … you get it. Okay, you say, Mitchell has been “selling” networks for a long time, Coventry was selling invoice revision, Genex did both. While this sounds simple enough, it isn’t. I can assure you that it will take a long time, a lot of hand holding and a lot of patience.

masks were needed, but I’ve seen too many people, including some I know well who didn’t wear them. This is disrespectful at best and just plain unintelligent. The reason:

  • participation decreased,
  • many companies did not participate, e
  • this country has not returned to “normality”,
  • which means that the number of complaints is still low
  • and also the prizes

it’s because too many people have heard nonsense and nonsense (I know, I really want to swear …) and for whatever stupid and completely unfounded reason they won’t wear a mask to protect the rest of us – and themselves.

I feel for the event planners and the people behind this; even though I don’t have official participation numbers, this place is nowhere near as crowded as it has been for past events. No taxi lines, no problems getting a breakfast table, fewer people walking around in business casual.

Organizing a conference is a workload, especially these days. While I complain about the real pay-to-play problem, the conference owners need to make money, something they haven’t had in too long.

What does this mean for you?

Until and unless you all vaccinate us and wear masks, we won’t put COVID in the rearview mirror.

I thanked Denise Algire and Michelle Kerr for all the work that has been done – and you should too.


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