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[Review] Work experience at The Ritz-Carlton in Kuala Lumpur

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I can’t lie, the WFH has lost its magic for me. Sure, I still like the fact that I don’t have to waste time in traffic and I can spend my gas and toll on other things that I really love, like food.

But in return, I have sacrificed the company and camaraderie of my colleagues. I miss them, which is why I didn’t hesitate to express my interest when my boss announced that she was opening her personal workplace to anyone else who wanted to join.

We had initially booked a 2 bedroom suite, but The Ritz-Carlton KL He kindly upgraded our room to the 3-bedroom suite and planned a dining itinerary for the duration of our stay.

Disclaimer: The accommodation was not sponsored by the hotel as we wanted this to be our little way of supporting the local hotel industry, but the upgrade was kindly offered to us at no additional cost. This work placement occurred long before the start of MCO 3.0 and the hotel staff had all the necessary SOPs for our safety.

Did you say how big, exactly?

The suite we had to ourselves for 3 days spanned approximately 2261 square feet, and each room was very spacious and allowed us to have our own beds.

Immediately, this was the first good sign. When on vacation with your colleagues, you will still want some personal space and privacy.

Rooms are an important part of any group stay, but one room type that is just as crucial but often overlooked until someone really needs it is… the bathroom.

Luckily for us, we went spoiled to choose from with 3 en-suite bathrooms and 2 separate bathrooms (still spacious) at our disposal to bless. That’s 5 people who can “go”, at once! The master bedroom had the largest bathroom, complete with a bathtub to help you relax in the evenings.

The only en-suite bathroom with a bathtub and double sinks.

Outside of the bedrooms, the kitchen had a stove, full-size refrigerator, oven, and a cupboard full of glasses and other party-friendly silverware. Of course, utensils were also provided. Apart from the appliances, what was available were mainly tools for eating, not so much for cooking, but the hotel reception was ready to deliver the pots and pans we needed.

It’s not a job without a job

With all the space we had, we had no shortage of places to install, but in terms of a proper workstation, there was only one, in a separate area. It had a cove for your laptop or books, with nearby outlets and an office chair.

Our video editor took that, and the rest of us worked at the dining room table where we were able to have discussions. Even on the upper floors (we were above the 30th floor), the speed and accessibility of the WiFi were quite stable. The entire suite is also soundproofed, which helped reduce outside distractions.

An example of the very important and serious work that we produced while on the job site

We had our first problem when we realized that we did not bring our own extension cord for more sockets to charge our devices while we worked.

The dining room we were in had 2 outlets close by, but they weren’t enough. When we called the front desk to request an extension cord, unfortunately they had no more units available. So we settled for taking turns charging our laptops.

Although we told them to let us know if there would be one for us during our stay, that request could not be fulfilled.

Workplaces will be the new WFH

That alone wasn’t enough to ruin our vacation, of course, as the rest of The Ritz-Carlton KL’s service was impeccable. They sent us several deliveries to the hotel, including food, extra toiletries, a cooking pot, and extra glasses. The staff sent everything out with smiles that never wavered.

It showed us that the hotel had the skills to provide high quality service to guests who were there on vacation.

But the multitude of workplaces like us have slightly different needs, ones that the hotel should be more prepared to meet in the future. Besides having more extension cables, items like extra mouse and mouse pads, USB adapters or even WiFi adapters are always useful because you only know someone is. tied forget one thing or another.

During the pandemic, the hotel industry has lost tourists and local guests, especially with current travel restrictions. Locally, we may not see a full return to normal life and travel for a few more years, and globally, it may take even longer.

One crowd that would really be eager to get out of their homes and find new spaces to work would be the WFH crowd.

Let’s face it, the WFH is no longer an advantage right now for those of us who haven’t been doing anything other than that for over a year. Sure it was a bonus when we were in the office, and now it’s just a daily routine.

In that sense, we predict that workplaces would become the new “WFH,” the new benefit that younger Gen Z employees would eventually expect from companies, if they started their careers during the pandemic.

This means that hotel industry players must be prepared to serve this specific target market (i.e. individuals or businesses in the workplace) even more than before.

Is the Ritz-Carlton KL ready for this?

The Ritz-Carlton area general manager Mahmoud Skaf told the Vulcan Post that they had already anticipated this shift in consumer behavior.

Marriott international (owner of The Ritz-Carlton hotel brand) had announced a new program in late 2020 for guests to work anywhere with Marriott Bonvoy.

“Marriott Bonvoy is new Day pass, stay pass and game pass The packages were designed as flexible options, whether guests are looking for a one-day stay from morning to night for a change from their surroundings from the WFH, to [an] Extended overnight stay with early morning check-in and late-night check-out, or a multi-day break from work and leisure destination, ”shared Mahmoud.

These packages were created with input from clients, hotel operations, and corporate partners.

Commenting on our experience with the extension cord request, Mahmoud said: “Usually we can accommodate requests for extension cords, a variety of cables for different devices and chargers, unfortunately it was a busy period for us at that time. moment, hence the limited availability. “

However, he assured us that his team will be much better equipped for future requests of this nature.

This is a necessary step if The Ritz-Carlton hopes to appease guests who come not only to relax, but also to be productive.

Despite being over two decades old, it has kept up to date and has a collection of 16 meeting and conference spaces that can cater for groups as small as 6 for intimate discussions.

These rooms include flip charts with markers, notepads, pens and are equipped with state-of-the-art audiovisual equipment with virtual capabilities, Mahmoud shared.

Let’s face it, a vacation at The Ritz-Carlton KL is as classy as can be nationally, and although it is An investment, it is not an experience that is easily forgotten, we can attest to that.

After all, what are the job advantages if they are not distinguished from what you can do on a day-to-day basis?

  • You can read our other reviews of places we’ve been here.
  • You can learn more about The Ritz-Carlton KL here.
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