According to JD Power’s 2021 Sales Satisfaction Index (SSI) StudyCustomer feedback with the car buying process is mostly positive, despite the recent shortage of stocks. Those who bought a vehicle online were even more satisfied than buyers who went to the dealership in person. Porsche ranked first among premium brands for dealership service, while GMC outperformed mass-market brands.
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“JD Power’s SSI study gives us an insight into how the wind blows as inventory shortages continue to make headlines,” said Carl Anthony, chief editor here at Autoblog. “Overall, customers seem to have good experience when purchasing vehicles, although this latest study shows that we in the industry need to do a better job of educating dealers and the general public about electric vehicle ownership.”
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