Some features of the new Apple TV 4K Siri Remote will not work properly if a video service, such as Disney + or HBO Max, uses a custom player instead of Apple’s tvOS API.
The new Siri Remote has a feature that allows users to scroll through content using the touch-sensitive control panel as a “scroll wheel.” However, some users recently noticed that the feature stopped working on HBO Max after the service left Apple’s tvOS API.
On Friday, Disney +, which also trapped antiaircraft for not supporting the new Siri Remote capability, confirmed to The edge that the cleaning function is not available at all in its own service. That’s because, like HBO Max, Disney + uses its own custom video player.
Scroll wheel cleanup is only available for apps that use Apple’s native media player, and it’s unclear if such features will be available for third-party player platforms.
Disney + said The edge which plans to develop debugging support as long as Apple opens access to control APIs.
Along with HBO Max and Disney’s streaming platform, users also reported Siri Remote compatibility issues with Peacock. HBO Max users have reported additional bugs with display quality, Siri commands, and video content pausing.