Press Trust of IndiaJune 17, 2021 9:48:06 am IST
Twitter said Tuesday that it has appointed an interim chief compliance officer and details of the office will be shared directly with the IT ministry soon. The move came after the government had given Twitter one last chance to comply with the new IT rules, as the microblogging platform had not made immediate appointments of key personnel, required under the new guidelines that went into effect. May 26.
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Following this, the US-based company had assured the Indian government last week that it is in the advanced stages of finalizing the appointment of the chief compliance officer and that it would present additional details within a week. A Twitter spokesperson said Tuesday that the company continues to do its best to comply with the new guidelines and keeps the IT ministry informed of progress at each step of the process. An interim Compliance Director has been hired and details will be shared with the ministry directly soon, the spokesperson added.
Twitter has had several clashes with the Indian government in recent months, including during the farmers’ protest and later when it labeled the political posts of various leaders of the ruling BJP party as “manipulated media,” prompting a strong reprimand from the Center. The last critical point was the delay in complying with IT rules that force large digital platforms to conduct greater due diligence, as well as to appoint a complaints officer, a nodal officer and a chief compliance officer. These personnel must be resident in India.
Twitter has an estimated 1.75 billion users in India, according to data recently cited by the government. The microblogging platform has stated on its website that India is an important market for the company and is among the countries where it is testing a new market team-building approach to “locally tailor” its global product. to the necessities. region of. In its June 5 notice, the IT Ministry had confronted Twitter for failing to provide information on the Chief Compliance Officer as required by the Rules. Furthermore, the resident complaints officer and the company’s nominated nodal contact person is not an employee of Twitter Inc in India as prescribed in the rules, the ministry said.
In addition, the government maintained that the address of the India office mentioned by Twitter is that of a law firm, which also does not comply with the rules. The Ministry had warned Twitter that such non-compliance will lead to “unintended consequences”, including the loss of Twitter’s disclaimer as an intermediary under the TI Law.
Twitter, in its response on June 7, had tried to assure the government that it is doing its best to comply with the new guidelines, including with regard to hiring staff in India. “For example, like other major social media brokers operating in India, to fulfill the underlying intent behind the guidelines, we have appointed a Nodal Contact Person and Resident Complaints Officer on a contractual basis while recruiting for occupy the positions on a permanent basis, “Twitter had said in its letter to the Ministry last week. He went on to say that “… We are in the advanced stages of finalizing the appointment to the chief compliance office position and we plan to provide you with additional details in the next few days, and within a week at the latest.
The Twitter website lists openings for the Chief Compliance Officer, Node Director, and Resident Grievance Director positions. Based on the job descriptions for all three positions, these are full-time positions located in India and candidates must be residents of India.
The Complaints Officer will be responsible for overseeing the Complaint Resolution Mechanism of people using Twitter services in India. The Nodal Officer will be responsible for coordinating with government and law enforcement agencies in India to oversee the process of responding to reports, orders and complaints. The executive will be the primary link for coordination between Twitter and these agencies on all legal requests related to the Twitter platform, including requests for content removal and user data disclosure.