The official government chatbot MyGov Corona Helpdesk on the popular WhatsApp messaging platform has surpassed 30 million users in India since its launch last year. One of the largest API-based WhatsApp helplines was launched to address the spread of misinformation in the country related to the Covid-19 pandemic. Powered by Haptik’s conversational AI solutions, the chatbot is available in Hindi and English.
On the first anniversary of MyGov Corona Helpdesk, a virtual session was held on March 23rd. The chatbot was revealed to have processed more than 45 million WhatsApp conversations in the country since its launch, including more than 67 million sent messages.
Those looking for answers to their queries can simply save WhatsApp number +91 9013151515 on their devices and start the chat by sending a ‘Hello’ message. The chatbot would then choose from the list of frequently asked questions or write its own query. The answer came in the form of video, infographic or text.
“Over the past year, MyGov Corona Helpdesk, an AI-enabled Chatbot, has been a pioneering technology solution that has helped millions of citizens by providing timely updates on the COVID-19 pandemic. The correct communication strategy combined with innovative technology has been integral to dealing with the pandemic, and it has been one of the efforts of Digital India and its initiative, MyGov, to become the bridge between citizens and the government and ensure the dissemination of authentic information, curb rumors. , myths and misinformation. Throughout its year-long journey, MyGov Corona Helpdesk has become an interactive vaccination system and also provides key information on Co-WIN, ”said MyGov and Digital India CEO Abhishek Singh.
The Covid-19 vaccination campaign in India is currently underway. Until March 31, elderly people (over 60 years old) and people 45 years or older with comorbidities are vaccinated. As of April 1, citizens over the age of 45 without comorbidities will also be eligible for vaccination.