Zomato will discontinue food ordering service in the United Arab Emirates from November 24
With Zomato renewing its focus on restaurant discovery and dining out, it will not be possible for residents in the UAE to order food through the app. Starting November 24, customers will be redirected to the Talabat app.
In order to respond to the multiple inquiries from residents about how the development affects them. We reached out to Zomato to address them. Here is everything you need to know.
Q. What happens to the credit card and other bank details that users have stored in the app?
TO. The application will not close; only your food ordering function will be suspended. As such, all bank details will remain secure.
Q. Starting November 24, when users log into the Zomato app, what will they see?
TO. The Zomato app has three tabs: Delivery, Dining and Pro. Starting November 24, when users click ‘Delivery’, they will be recommended to download the Talabat app. The other two tabs will work as usual. “Customers can continue to order from their preferred restaurants on the Talabat app, including many of their favorite Zomato brands,” the spokesperson said. “Restaurant partners can also choose to join Talabat to grow their business, while offering their customers the Talabat delivery experience.”
Q. Can residents continue to use the “Dine” feature in the app?
TO. Zomato will continue to develop its restaurant discovery and dining-out business. New features like ‘Vibe Check’ and ‘Zomato Pay’ are now available in four cities in the UAE: Abu Dhabi, Dubai, Sharjah and Ajman.
Vibe Check makes it easy for partner restaurants to promote themselves. Restaurants can post short videos, similar to Instagram Stories, to showcase their locations and specialties. Zomato Pay helps users make payments and take advantage of discounts and other offers.
Q. What happens to outstanding amounts and credit notes?
TO. The company will initiate payments into restaurant bank accounts by December 30, 2022.